EMERALD BAY HOTEL & SPA NHA TRANG

🛌 Rooms

Nha Trang Emerald Bay Hotel & Spa offers a total of 231 rooms with panoramic views of the city, ocean, and mountains.
 

🍴 Restaurants

Ocean Palace Restaurant
📍 Location: 3rd Floor
⏰ Opening hours: 06:00 - 22:00

Gemini Restaurant
📍 Location: 30th Floor
⏰ Opening hours: 12:00 - 22:00

Pool Bar
📍 Location: 28th Floor
⏰ Opening hours: 06:30 - 21:30

Lobby Bar
📍 Location: Lobby area
⏰ Opening hours: 06:30 - 21:30
 

🏊 Amenities

Swimming Pool
📍 Location: 28th Floor
⏰ Opening hours: 06:30 - 21:30

Gym
📍 Location: 28th Floor
⏰ Opening hours: 06:30 - 21:30

Kids' Club
📍 Location: 28th Floor
⏰ Opening hours: 06:30 - 21:30

Private Beach
⏰ Opening hours: 06:30 - 15:30
 

📍 Nearby Attractions

- Nha Trang Beach – 160m

- Vietnam National Oceanographic Museum – 2.6km

- Nha Trang Cathedral – 2.7km

- Long Son Pagoda – 3.5km

- Po Nagar Cham Towers – 4.5km

- VinWonders Nha Trang – 4.5km
 

🛫 Nearest Airport

- Cam Ranh International Airport (CXR) – 24.0km


IMPORTANT NOTICE WHEN BOOKING

📣 Peaktime Booking Process

1️⃣ Select check-in and check-out dates

2️⃣ Choose room type and quantity

3️⃣ Enter the full English name, date of birth, and gender of all guests, then proceed with payment

4️⃣ Peaktime staff will confirm the booking within 24 hours and process the reservation with the resort (no confirmation on weekends and public holidays)

5️⃣ Receive booking confirmation number via Peaktime message

6️⃣ Present passport and booking confirmation number at check-in
 

👉 Guest Information

Please provide the full English name (as per passport) of all guests. For children, date of birth must also be included. Failure to provide complete information may delay or prevent booking confirmation.
 

👉 Check-in & Check-out Time & Early/Late Check-in Policy

👉 Check-in & Check-out Time

✔ Check-in: 14:00

✔ Check-out: 12:00

👉 Early Check-in & Late Check-out Policy

✔ Early Check-in:

- From 06:00: 50% of one night's room rate surcharge

- From 10:00: 30% of one night's room rate surcharge

✔ Late Check-out:

- Until 15:00: 30% of one night's room rate surcharge

- Until 18:00: 50% of one night's room rate surcharge
 

👉 Airport Transfer Service

Airport transfer service is not included in the booking package.


GUEST AGE POLICY

📣 Classification of Adults, Children, and Infants

- Adults: 12 years old and above

- Children: 6 to 11 years old

- Infants: 0 to 5 years old

(Based on check-in date)


MINIMUM & MAXIMUM OCCUPANCY PER ROOM TYPE

👉 Superior Double/Twin

- Standard: 2 adults (including breakfast)

- Maximum: 2 adults + 1 child (extra charge)

- Extra bed: Not available

👉 Deluxe Double

- Standard: 2 adults (including breakfast)

- Maximum: 2 adults + 1 child (extra charge)

- Extra bed: Not available

👉 Deluxe Twin

- Standard: 2 adults (including breakfast)

- Maximum: 3 adults or 2 adults + 2 children (extra charge)

- Extra bed: Available

👉 Grand Deluxe

- Standard: 2 adults (including breakfast)

- Maximum: 3 adults or 2 adults + 2 children (extra charge)

- Extra bed: Available

👉 Executive

- Standard: 2 adults (including breakfast)

- Maximum: 2 adults + 1 child (extra charge)

- Extra bed: Not available

👉 Senior

- Standard: 2 adults (including breakfast)

- Maximum: 3 adults or 2 adults + 2 children (extra charge)

- Extra bed: Available

👉 Family City View

- Standard: 4 adults (including breakfast)

- Maximum: 4 adults + 2 children (extra charge)

- Extra bed: Not available

👉 Family Ocean View

- Standard: 4 adults (including breakfast)

- Maximum: 5 adults or 4 adults + 3 children (extra charge)

- Extra bed: Available

👉 Suite

- Standard: 2 adults (including breakfast)

- Maximum: 2 adults + 1 child (extra charge)

- Extra bed: Not available
 

👉 Extra Guest & Extra Bed Charges

- Additional adult: Mandatory extra bed

- Additional 2 children: Mandatory extra bed + child surcharge

- Up to 2 infants: Free stay & breakfast (shared bed)
 

👉 Extra Charges

- Child surcharge: $7 per night per child

- Extra bed: $11 per night per person


A COMPREHENSIVE LIST OF SIMPLE TERMS ABOUT HOTELS AND RESORTS FOR A COMPLETE TRIP

📌 Deposit
A deposit refers to an amount paid in cash or by card at check-in, which is refunded upon check-out if there are no issues. Typically, the deposit is around 1,000,000 VND per night (approximately 50,000-60,000 KRW), though it varies by accommodation, and some places may not require a deposit. The reason for a deposit is to cover any incidental charges such as room service, mini-bar usage, or damage to property. If paid by cash, the deposit will be refunded if there are no deductions. If paid by credit card, it is essential to check the cancellation of the authorization upon check-out.

📌 Surcharge
This refers to additional charges outside the room rate, such as fees for children or adults, seasonal price hikes, or holiday surcharges.

📌 Bed and Breakfast (BB)
A package that includes accommodation and breakfast, either buffet or à la carte.

📌 Half Board (HB)
A package that includes accommodation, breakfast, and either lunch or dinner.

📌 Full Board (FB)
A package that includes accommodation, breakfast, lunch, and dinner.

📌 Spa Inclusive
A package that includes spa treatments (massage) as part of the stay.

📌 All Inclusive
A package that includes accommodation, all meals (breakfast, lunch, and dinner), mini-bar, and use of facilities. It’s essential to check for any exclusions.

📌 Mini Bar
The mini-bar in the room contains snacks and drinks. Some items are complimentary (water, coffee, tea, etc.), while others are chargeable. Be sure to check before use.

📌 Turn Down Service
A service where the bedding is arranged while guests are away, typically in the afternoon or evening.

📌 Make Up Room
A cleaning service for the room, typically provided once or twice a day.

📌 Do Not Disturb
A sign or button on the door indicating that guests do not wish to be disturbed. This is used when guests don’t want housekeeping or staff to enter the room.

📌 Early Check-In
Checking into the hotel earlier than the standard check-in time. If rooms are available on the day, early check-in may be allowed, but it is not guaranteed. To guarantee early check-in, typically 50% of the room rate is charged.

📌 Late Check-Out
Checking out of the hotel later than the standard check-out time. If rooms are available on the day, late check-out may be allowed, but it is not guaranteed. To guarantee late check-out, typically 50% of the room rate is charged.


AT PEAKTIME, A WIDE RANGE OF TRAVEL PRODUCTS AND INFORMATION IS AVAILABLE

TRAVEL ITINERARY

Day 1
[14:00] Check-in
Please check in at Nha Trang Emerald Bay.
Present the "confirmation code" from your voucher at the reception upon check-in.
Provide the passports of all staying guests at the reception.
The hotel may require a deposit upon check-in.

Free Schedule
After check-in, feel free to explore and enjoy hotel facilities such as the swimming pool and other amenities.


Day 2
[06:00 ~ 10:00] Breakfast
Enjoy breakfast at the hotel's designated restaurant.

[12:00] Check-out
Please proceed with check-out at Nha Trang Emerald Bay
Settle any additional charges such as minibar or other services (if applicable).
Double-check your luggage and personal belongings before departure.
Verify the refund receipt for the deposit paid at check-in.


TERMS AND REFUND POLICY

❗❗ Cancellation Policy

📌 Low Season

March, April, May, September, October, November

👉 Free cancellation up to 8 days before check-in

📌 High Season

January, February, June, July, August, December

👉 Free cancellation up to 17 days before check-in
 

📌 Peak Season

January 1, 2025
January 29, 2025 - February 2, 2025
April 6, 2025
April 30, 2025 - May 1, 2025
September 1, 2025 - September 2, 2025
December 31, 2025

👉 Free cancellation up to 24 days before check-in
 

After booking, prices may fluctuate due to exchange rates and market conditions. If prices increase, confirmed bookings will not be subject to additional charges. If prices decrease, refunds for the difference will not be provided.
 

❗ Booking Process

Once a booking request is received, availability will be checked. If rooms are available, the booking will be confirmed. If the hotel is fully booked, a notification will be sent via message, and the booking will be canceled. The confirmation process may take 1 - 3 days. If the booking cannot be confirmed, a full refund will be issued.