Queen Ann Nha Trang Hotel

QUEEN ANN NHA TRANG HOTEL

If you stay at Queen Ann Nha Trang, located in the heart of Nha Trang, it only takes about 5 minutes by car to reach Louisiane Brewhouse and Nha Trang Night Market. This luxury hotel is approximately 1.6 km from 2/4 Square and 1.8 km from Tram Huong Tower.
 

🛏️ Guest Rooms

The hotel offers a total of 276 rooms, each uniquely furnished with a refrigerator and LCD TV to ensure a comfortable stay.
You’ll enjoy free Wi-Fi, access to cable channels, and an iPod docking station for in-room entertainment.
Private bathrooms come with both a separate bathtub and shower, rainfall showerhead, and premium toiletries.
Rooms are also equipped with a telephone, safe, and work desk.
 

🏊︎ Facilities & Services

Relax at the full-service spa with treatments such as massage, body therapy, and facial care.
Make the most of recreational amenities including an indoor swimming pool, sauna, and fitness center.
This Art Deco-style hotel also provides free Wi-Fi, concierge services, and childcare services (additional charge).
If you plan to visit nearby theme parks, there’s a paid shuttle service available for your convenience.
 

✈️ Nearest Airport

Cam Ranh International Airport (CXR) – 37 km from the hotel


IMPORTANT NOTES FOR STAYING AT QUEEN ANN NHA TRANG

👉 Guest Information Required

At the time of booking, you must provide the full English names (as in passport) of all guests.

For children, please include date of birth.

Failure to provide complete information may result in delays or inability to confirm the booking.
 

👉 Early Check-in & Late Check-out

Early check-in: From 09:00 AM, with a 50% charge of 1-night stay (breakfast not included)

Late check-out: Until 6:00 PM on check-out day, with a 50% charge of 1-night stay
 

👉 Free Airport Transfer Service

This room package does not include complimentary airport pick-up or drop-off service


GUIDELINES FOR STAYING AT THE HOTEL

👉 Age Classification for Guests

Adults: From 12 years old and above (as of the check-in date)

Children: From 6 to 11 years old (as of the check-in date)

Infants: From 0 to 5 years old (as of the check-in date)

👉 Minimum and Maximum Occupancy per Room Type

Room types:

Deluxe Cityview

Grand Deluxe Seaview

Premier Seaview Balcony

Executive Seaview Balcony

→ Standard occupancy: 2 adults per room

→ Maximum occupancy: 2 adults + 2 children or 3 adults

Room type:

Suite Triple Cityview Balcony

→ Standard occupancy: 2 adults + 1 child or 3 adults per room
 

Infants (under 6 years old) within the maximum occupancy can stay free of charge, including breakfast

All guests within the standard occupancy limit, regardless of age, are considered adults

If the number of guests exceeds the standard occupancy, an extra bed for adults is required
 

👉 Surcharges for Extra Guests & Extra Beds

Infants (under 6 years old) within room capacity: free stay and breakfast

Additional child (6–11 years old): USD 8 per night

Additional adult with extra bed: USD 19 per night


A COMPREHENSIVE LIST OF SIMPLE TERMS ABOUT HOTELS AND RESORTS FOR A COMPLETE TRIP

📌 Deposit
A deposit refers to an amount paid in cash or by card at check-in, which is refunded upon check-out if there are no issues. Typically, the deposit is around 1,000,000 VND per night (approximately 50,000-60,000 KRW), though it varies by accommodation, and some places may not require a deposit. The reason for a deposit is to cover any incidental charges such as room service, mini-bar usage, or damage to property. If paid by cash, the deposit will be refunded if there are no deductions. If paid by credit card, it is essential to check the cancellation of the authorization upon check-out.

📌 Surcharge
This refers to additional charges outside the room rate, such as fees for children or adults, seasonal price hikes, or holiday surcharges.

📌 Bed and Breakfast (BB)
A package that includes accommodation and breakfast, either buffet or à la carte.

📌 Half Board (HB)
A package that includes accommodation, breakfast, and either lunch or dinner.

📌 Full Board (FB)
A package that includes accommodation, breakfast, lunch, and dinner.

📌 Spa Inclusive
A package that includes spa treatments (massage) as part of the stay.

📌 All Inclusive
A package that includes accommodation, all meals (breakfast, lunch, and dinner), mini-bar, and use of facilities. It’s essential to check for any exclusions.

📌 Mini Bar
The mini-bar in the room contains snacks and drinks. Some items are complimentary (water, coffee, tea, etc.), while others are chargeable. Be sure to check before use.

📌 Turn Down Service
A service where the bedding is arranged while guests are away, typically in the afternoon or evening.

📌 Make Up Room
A cleaning service for the room, typically provided once or twice a day.

📌 Do Not Disturb
A sign or button on the door indicating that guests do not wish to be disturbed. This is used when guests don’t want housekeeping or staff to enter the room.

📌 Early Check-In
Checking into the hotel earlier than the standard check-in time. If rooms are available on the day, early check-in may be allowed, but it is not guaranteed. To guarantee early check-in, typically 50% of the room rate is charged.

📌 Late Check-Out
Checking out of the hotel later than the standard check-out time. If rooms are available on the day, late check-out may be allowed, but it is not guaranteed. To guarantee late check-out, typically 50% of the room rate is charged.


AT PEAKTIME, A WIDE RANGE OF TRAVEL PRODUCTS AND INFORMATION IS AVAILABLE

TRAVEL ITINERARY

Day 1
[14:00] Check-in
Please check in at the reception desk of Queen Ann Nha Trang Hotel
At check-in, present the confirmation number from your voucher at the front desk
All guests must present their passports upon check-in
The hotel may require a deposit at the time of check-in

Free time
After check-in, enjoy your free schedule
Relax and enjoy the hotel’s pool and other facilities
 

Day 2
[06:30 ~ 09:30] Breakfast
Breakfast at the hotel’s private restaurant

[12:00] Check-out
Please proceed with check-out at the hotel reception
Settle any additional charges such as minibar or other extra services used
Double-check your belongings and valuables before leaving
Retrieve your deposit refund receipt paid at check-in


TERMS & CANCELLATION POLICY

❗ Cancellation Policy ❗

Cancellation Policy & Booking Instructions at Queen Ann Nha Trang Hotel

🔹 NORMAL SEASON (EXCLUDING HIGH SEASON & TET HOLIDAYS)

Free cancellation if canceled 15 days before the check-in date

After this period: No refunds/cancellations

🔹 HIGH SEASON (EXCLUDING TET HOLIDAYS)

Applicable Period:

01/12/2024 – 28/02/2025

07/04/2025

30/04 – 01/05/2025

Free cancellation if canceled 20 days before the check-in date

After this period: No refunds/cancellations

🔹 PEAK SEASON

Applicable Period:

31/12/2024 – 01/01/2025

28/01 – 03/02/2025 (Tet)

07/04/2025

30/04 – 01/05/2025

Cancellation policy is the same as High Season: Free cancellation before 20 days, after which no refund/cancellation is allowed.
 

🔸 Additional Notes

Before deposit, if the room is fully booked or unavailable (due to maintenance or temporary closure...), a 100% refund will be provided.

After the deposit and confirmation: The price may change according to exchange rates or local conditions, but no additional fees will be charged if the price increases, and no refund will be given if the price decreases.
 

❗ Booking Instructions

After receiving the booking request, the staff will check room availability.

If the room is available, booking confirmation will proceed.

If the room is unavailable, a notification will be sent via message, and a 100% refund will be issued.

All bookings are processed based on real-time room availability.

Final confirmation may take 1–3 working days.

If confirmation is not possible, a full refund will be issued along with a notification.